Return Policy

At Somavelli Sterling Silver, we want you to shop with confidence. That’s why we offer a Hassle-Free Return Policy and a 7-Day Exchange Policy.

Damaged or Tampered Package

• If you receive a package that is damaged, tampered with, or in poor condition, please refuse to accept it.
• Record a video and take at least 2-4 clear photos of the package.
• Email them to us at info@somavelli.com within 24 hours of delivery.
• We will send you a replacement at no additional cost.
• Product returned without prior communication and verifciation many not accepted.

Product Damage or Error

• If the product itself is damaged or has any error, please record a clear unboxing video along with photos and email them to us within 24 hours of delivery.
• Once verified, we will:
  • Arrange a pickup of the defective item.
  • Provide a replacement or Refund, based on Stock Avaibility.

Wrong Product Delivered

• If you receive a product different from what you ordered, please record an unboxing video and clear photos and send them to us at info@somavelli.com within 24 hours of delivery.
• Once verified, we will:
  • Arrange a pickup of the wrong item.
  • Ship the correct product, subject to stock availability.
  • If the item is out of stock, we will issue a credit of equal value.

Quality Check & Lab Test

• Returned products will go through a lab test to ensure they were not exposed to perfume, chemicals, or misuse.
• If the product passes the test, we’ll process your exchange or Refund.
• If care instructions (provided in your Jewellery Care Kit) were not followed, we will be unable to provide any refund or replacement.

Important Notes

• Mandatory Unboxing Video & Photos : Returns/exchanges will be processed only if both video and photos are shared via email within 24–48 hours of delivery.
• Stock Availability : Exchanges are subject to stock availability. If the requested item is out of stock, we will issue a credit of the same value.
• Shipping Charges : For valid returns/exchanges, customers must bear a ₹150 return shipping fee.
• Discounts are not applicable on exchanged products.
• Cancellations : Allowed only within 24 hours of order placement. After this, cancellations are not possible as production begins immediately.
• Communication : All return/exchange requests must be made via email (info@somavelli.com, +91-9315984233). No other channels will be accepted.
• Legal Notice : Any attempt to misuse the policy or defame the brand on social platforms without following terms may result in legal action.
• Amount will be refund within 0-7 business days or based on customer banking mode.

Eligibility Checklist for Return/Exchange

• Request made within 24 hours (return) or 7 days (exchange).
• Item is unused and in original packaging with tags and invoice.
• Valid unboxing video & photos provided.
• Maximum of two returns/exchanges per jewellery item allowed.
• Receipt (digital/physical) obtained when sending the product back.